On receiving your return, you will be refunded within a maximum of 15 days.

If you paid by card, we will ask you to provide us with a RIB so that we can refund you. As no bank details pass through our website, we therefore do not store these details to refund you directly by re-crediting your card.

If you paid by PayPal, your account will be refunded immediately.

In the event that the product is faulty or there has been an error on our part regarding your order, a pre-paid Colissimo return label will be supplied (if you are in mainland France). 

If this is not the case, you will have to pay for the return costs.

We offer you the possibility to return your products to us within 14 days from the delivery of your purchase.

To return a product or products, simply follow the steps below:

Step 1: Log in to your customer account.

Step 2: Click on the “Order History and Details” section.

Step 3: Click on the reference of the order concerned by the return(s).

Step 4: In the "Order Details" section, check the box(s) corresponding to the product(s) you want to return.

Step 5:  In the "Return of goods" section, enter the reason for the return.

Step 6: Click the “Request a Return” box.

After validation by us, you can then send us your product within 14 days, accompanied by the return voucher** to the address indicated below:

BV SPORT, 16 rue Necker, 42000 Saint-Etienne

**In case of product defect or error on our part during your order, a prepaid return label will be provided to you (if you are in metropolitan France). Otherwise, the return costs will be at your expense.

You will ensure that clean, unused and unworn items, with their labels, are returned to us in their original packaging. 

Upon receipt of your order, please try your products indoors only; in the case of underwear, please try them above yours.

Otherwise, your return will not be accepted and the products will be returned to you.