How long do I have to wear my recovery socks?
BV Sport recovery socks are only worn after exertion for a minimum of 2 hours.
Depending on the physical effort, you can wear your socks for recovery to bed.
It is important to leave your recovery socks before sleeping so as not to disturb your venous circulation while lying down.
How do I wash my BV SPORT products?
To keep your BV SPORT products in good condition, we recommend you machine wash them at a maximum of 30°C or by hand.
Dry your product naturally. Do not tumble dry.
Use of recovery socks?
Our recovery socks are to be used as soon as possible after exercise and for at least 2 hours.
The higher the intensity of the sport and the longer it is practised for, the more it is recommended to use recovery products for longer. There is no time limit for use because even after 2 hours, they will still keep working.
WARNING : It is strictly forbidden to sleep with your recovery socks on.
Can I wear my compression sleeves in recovery?
The compression sleeves are not made for recovery phases, it is therefore not recommended to wear them for any other purpose besides sporting activities.
Why ? Because the pressures applied to the calf are specifically adapted for physical exercise.
If you are looking for a product that is specifically designed for recovery, click here to discover our recovery ranges.
When should I wear my compression sleeves?
Our compression sleeves are exclusively designed for physical exercise. The pressures are specifically adapted for exercise and applied to the calf, improving venous return, reducing parasitic oscillations and vibrations and promoting muscle recovery.
When wearing your products, ensure to position them correctly for optimal efficiency.
Your BOOSTER compression sleeves are asymmetrical, so they have a right and a left side. In order to uphold this morphological design and obtain optimal efficiency, it is important to position your compression sleeves correctly. Make sure you position the BV SPORT logo at the front, level with the tibia, and with the Booster logo on the outside of your calves. (see the following examples)
Selective compression exerts specific pressures over the whole leg thanks to its several types of mesh (ultra-flexible/flexible/semi-rigid/rigid). The rigid mesh around the calf improves venous return and muscle oxygenation, while the flexible mesh protects the sensitive pre-tibial structures and the semi-rigid mesh provides support, reducing inflammation. Furthermore, the ultra-flexible mesh around the whole leg facilitates a significant reduction in vibrations on impact with the ground. All this mesh technology therefore facilitates a better recovery and reduced muscle pain.
If you are between two sizes, here is what we recommend:
- Exercise range :
- Booster EVO2: We recommend you choose the size down.
- Booster Elite | Booster One | Booster Original: We recommend you choose the size up.
- Recovery range :
ProRecup Elite EVO: We recommend you choose the size down.
**In case you are located between two sizes, we advise you to choose the size above for the Elite Booster, One and Original and the size below for the Elite EVO2 Booster.
How do I track my order?
To track your order, you can do so via 3 methods:
- Via your order tracking emails that you receive every time the order status changes.
- Via your customer account in the "Order history and details" section.
- Via our partner ShipUp by entering your e-mail address and postal code of the delivery by clicking here.
What is the refund period for an order?
On receiving your return, you will be refunded within a maximum of 15 days.
If you paid by card, we will ask you to provide us with a RIB so that we can refund you. As no bank details pass through our website, we therefore do not store these details to refund you directly by re-crediting your card.
If you paid by PayPal, your account will be refunded immediately.
Who pays the return costs?
In the event that the product is faulty or there has been an error on our part regarding your order, a pre-paid Colissimo return label will be supplied (if you are in mainland France).
If this is not the case, you will have to pay for the return costs.
How do I return an order or item?
We offer you the possibility to return your products to us within 14 days from the delivery of your purchase.
To return a product or products, simply follow the steps below:
Step 1: Log in to your customer account.
Step 2: Click on the “Order History and Details” section.
Step 3: Click on the reference of the order concerned by the return(s).
Step 4: In the "Order Details" section, check the box(s) corresponding to the product(s) you want to return.
Step 5: In the "Return of goods" section, enter the reason for the return.
Step 6: Click the “Request a Return” box.
After validation by us, you can then send us your product within 14 days, accompanied by the return voucher** to the address indicated below:
BV SPORT, 16 rue Necker, 42000 Saint-Etienne
**In case of product defect or error on our part during your order, a prepaid return label will be provided to you (if you are in metropolitan France). Otherwise, the return costs will be at your expense.
You will ensure that clean, unused and unworn items, with their labels, are returned to us in their original packaging.
Upon receipt of your order, please try your products indoors only; in the case of underwear, please try them above yours.
Otherwise, your return will not be accepted and the products will be returned to you.
How to unsubscribe from the newsletter?
To unsubscribe from our newsletter, there are two methods:
- At the bottom of all our newsletters, you will find an unsubscribe link.
- By contacting us via our contact form or directly by phone.
How do I delete my account?
You cannot delete your customer account by yourself.
To delete your customer account, you must make this request via our contact form.
Once your customer account has been deleted, all documents relating to your orders, all your promotions and all your personal details will no longer be available and cannot be recovered.
You can however make a new account.
How do I change my personal information ?
Login to your personal account, and go to the "My personal information" or "My addresses" section to edit your details, then click "Save" to register your changes.
I forgot my password, how?
You can easily change your access password to your customer account. Once on the login page to your account, simply click on the words "Forgot your password?" and enter your email address.
Once you receive the email, you can change your password and then log back in to your account!
How do I find a reseller store near me?
BV SPORT does not have a physical shop or a factory store. BV Sport relies on a network of both French and international partner retailers. Find your nearest store by clicking here.