Privacy policy
PRIVACY POLICY
Data confidentiality is extremely important to BV SPORT and we want to be honest and transparent about how we use your personal data.
Therefore, we have a policy that describes how your personal data will be processed and protected.
Who controls your personal data ?
BV SPORT controls the personal data that you communicate to us and is responsible for your personal data in accordance with the data protection law in force. Controller of personal data.
BV SPORT
16 rue Necker
42000 Saint-Etienne
France
The commercial register : RCS SAINT-ETIENNE
Company registration number : 418119285
Legal representative : Salvatore CORONA
VAT number : FR39 418119285
Who can consult your data ?
Your data is only transmitted within BV SPORT.
We do not transfer, market or barter your data for marketing purposes to parties outside BV SPORT. Data transferred to third parties will be used only for the purpose of dispensing our services. You will find the categories of third parties involved in each process described below.
What are the legal conditions for data processing ?
For each specific treatment of personal data that we collect from you, we will tell you whether the provision of personal data is legally binding or necessary to conclude a contract and if it is an obligation to provide personal data and what are the possible consequences if you choose not to communicate them.
What are your rights ?
Permission to access :
You have the right to request information about the personal data we hold about you. You can contact BV SPORT who will send you your personal data by e-mail.
Portability right :
When BV SPORT processes your personal data by automated means according to your consent or agreement, you have the right to obtain a copy of your data transferred to you or to another party in a structured and current format. This only concerns the personal data that you have transmitted to us.
Right of rectification :
You have the right to request the correction of your personal data if they are inaccurate, including to complete your incomplete personal data.
If you have a BV SPORT account or are a We the Women member, you can change your personal data in the pages of your account.
Right of cancellation :
You have the right to delete any personal data processed by BV SPORT at any time, except in the following situations:
* you have an ongoing business with Customer Service
* you have an order in progress that has not yet been delivered or has been partially delivered
* you have debts with BV SPORT, regardless of the method of payment
* you are suspected of having fraudulently used or used our services in the last four years
* your debts have been sold to a third party in the last three years or in the past year for deceased customers
* your credit application has been rejected in the last three months
* if you have made a purchase, we will keep your personal data in connection with your transaction for accounting purposes
Your right to object to the processing of your data on the basis of a legitimate interest :
You have the right to object to the processing of your personal data on the basis of a legitimate interest of BV SPORT. BV SPORT will stop using your personal data unless we prove the validity of the use of your data that supersedes your interest and your rights or for legal reasons.
Your right to oppose direct marketing :
You have the right to object to direct marketing, including profile analysis for marketing purposes.
You can unsubscribe direct marketing materials in the following ways:
* following the instructions in each marketing message
* by changing your preferences in your BV SPORT account
Restriction right:
You have the right to request that BV SPORT limit the use of your personal data in the following circumstances:
* if you object to the processing of your data on the basis of a legitimate interest of BV SPORT, BV SPORT will limit the processing of such data during the verification of the legitimate interest.
* if you declare that your personal data are inaccurate, BV SPORT must limit the processing of these data pending verification of the accuracy of the personal data.
* if the treatment is illegal, you can oppose the deletion of personal data and request the limitation of the use of your personal data
* if BV SPORT no longer needs the personal data but that it is necessary for the defense of a right in justice.
How to exercise your rights ?
We take the protection of data very seriously, we are at your disposal to answer your questions about your rights above. You can contact them at contact@bvsport.com
Right of complaint to a supervisory authority :
If you believe that BV SPORT uses your personal data inappropriately, you can contact us. You also have the right to file a claim with the supervisory authority.
Updates to our Privacy Policy :
It is possible that our Privacy Clause needs to be updated. The latest version of the Privacy Policy is still available on our site. We will notify you of any changes to the Privacy Policy.
- ONLINE SHOPPING -
For what purpose do we use your personal data ?
We will use your personal data to manage your online purchases at BV SPORT by processing your orders and returns via our online services and send you notifications on the status of your delivery or in case of problem with the delivery of your items.
We will use your personal data to manage your payments.
We will also use your data to process claims and product warranty issues.
Your personal data is used to identify you and validate your legal age to shop online and to confirm your address with external partners.
We want to offer you different payment methods and will perform an analysis to determine the payment methods available to you, based on your payment history and credit checks.
What types of personal data do we use ?
We use the following categories of personal data :
* contact details such as name, address, e-mail address and phone number
* payment details and payment history
* credit information
* order information
If you have a BV SPORT account or are a member of We the women, we will also use your personal data communicated in connection with the account or membership to the community, including :
* Account or Member ID
* Order history
Who can consult your personal data ?
Your personal data transmitted to third parties are used only for the purpose of dispensing with the services mentioned above, companies to validate your address, communication agencies to send you an order confirmation, warehouses and distribution providers in relationship with the delivery of your order. Payment service providers for your payment. Credit reference agencies for identity and credit checks and collection agencies.
Note that many of these recipients have the right or obligation to use your personal data.
What are the legal conditions for processing your personal data ?
The processing of your personal data is necessary for BV SPORT to offer you a service and to manage and send you the order.
How long do we keep your data ?
We will retain your data as long as you are an active customer, for 6 months after your last purchase.
- DIRECT MARKETING-
For what purpose do we use your personal data ?
We will use your personal data to send you commercial offers and invitations to surveys by e-mail, SMS, phone and mail.
To optimize your BV SPORT experience, we will send you useful information, product tips, reminders about products in your shopping cart as well as personalized offers. All of these services are based on your previous purchases, the items you clicked on and the information you have provided.
What types of personal data do we use ?
We use the following categories of personal data :
* contact details such as e-mail address, telephone number and postal code
* if you wish to receive alerts for children (if you choose to communicate this information)
* sex (if you choose to give us this information)
* the articles and offers you clicked
If you have a BV SPORT account or are a We the women member, we will also use your personal data communicated in connection with the account and membership of the We the women community, including :
* name
* address
* age
* Order history
* pages viewed on the site
Who can consult your personal data ?
The data that is transmitted to third parties are used only for the purposes of the aforementioned service, in particular to media agencies and technical service providers for the dissemination of physical and digital direct marketing.
We do not transfer, market or barter your data for marketing purposes to parties outside BV SPORT.
What are the legal conditions for processing your personal data ?
The processing of your personal data is subject to your agreement to receive direct marketing. With the exception of mail marketing, especially catalogs, which will be sent to you on the basis of our legitimate interest.
Your right to withdraw your consent:
You have the right to withdraw your consent to the processing of your personal data at any time and to oppose direct marketing.
If necessary, BV SPORT will no longer be able to send you promotional offers or information.
You can unsubscribe from direct marketing materials in the following ways :
* following the instructions in each marketing message
* by changing your preferences in your BV SPORT account
* by contacting customer service at contact@bvsport.com
How long do we keep your data ?
We will retain your data for direct marketing purposes until your consent is withdrawn.
For offers sent by email, we will consider you an inactive customer if you have not opened a message in the past year.
After this time, your personal data will be erased.
- BV SPORT ACCOUNT -
For what purpose do we use your personal data ?
We use your personal data to create and manage your personal account in order to offer you a personalized and interesting experience at BV SPORT.
We provide you with your order history and order information and offer you the ability to manage your preferences (including marketing preferences). We also offer you simple ways to keep accurate and up-to-date data such as your contact and payment details. In addition, we allow you to save items in your shopping cart, offer advice on size and the ability to rate and evaluate products you have purchased from us.
To provide you with useful tips, BV SPORT will use your browsing history on our digital platforms (including website and mobile site), your order history and product ratings, as well as any data transmitted through your website. account.
What types of personal data do we collect ?
We always use your e-mail address and the password you give us when you sign up for a BV SPORT account.
We use the following categories of personal data (provided you agree to share them with us) :
* contact information such as name, address, phone number
* birth date
* sex
* country
* account settings
* credit card details in encrypted form
We use the following categories of personal data when you make a purchase:
* Order history
* delivery information
* payment history
We also use the following categories of personal data in connection with cookies :
* click history
* navigation history
Who can consult your personal data ?
Data that is transmitted to third parties is used only for the purposes of the aforementioned services; to optimize the website, we use hosting agencies and analysis tools for product evaluation.
What are the legal conditions for processing your personal data ?
The processing of your personal data associated with your account is subject to your agreement when you create your BV SPORT account.
The processing of your personal data to provide you with product information is based on our legitimate interest.
Your right to withdraw your consent:
You have the right to withdraw your consent to the processing of your personal data at any time. If this happens, your account will cease to exist and BV SPORT will no longer be able to offer you the aforementioned services.
How long do we keep your data?
We will keep your data as long as your BV SPORT account is active.
You have the right to close your account at any time. If so, it will cease to exist and you will be considered inactive (-ve). We will retain your personal data if the law requires it or if there is a dispute in progress.
Once your account is closed, your data will be deleted.
Your right to object to the processing of your data :
You have the right to object to the processing of your personal data based on the legitimate interest of BV SPORT by contacting our customer service at the following address: contact@bvsport.com. Your account will then be deleted and you will no longer be able to take advantage of the services we offer.
Register of data transmitted to subcontractors via BV SPORT services
Shopimind
Provider information: https://www.shopimind.com/
Location of service provider: France
Objective pursued: Marketing emails
Are the data stored or processed outside the EU: No
RGPD Charter of the service provider: https://www.shopimind.com/rgpd/
MailJet
Provider information: https://fr.mailjet.com
Location of service provider: France
Objective pursued: Marketing emails
Is the data stored or processed outside the EU: No
RGPD Charter of the service provider: https://fr.mailjet.com/rgpd/
Nosto
Provider information: http://www.nosto.com/fr/
Location of service provider: Finland
Objective pursued: Emails marketing + remarketing
Is the data stored or processed outside the EU: No
RGPD Charter of the service provider: http://www.nosto.com/data-privacy/
Google Analytics
Provider information: https://analytics.google.com/analytics
Provider location: United States
Objective pursued: Site traffic analysis + Remarketing
Is the data stored or processed outside the EU: Yes
RGPD Charter of the service provider: https://privacy.google.com/intl/fr_fr/businesses/compliance/
- WE THE WOMEN -
For what purpose do we use your personal data ?
We use your personal data to create and manage your We the women membership and offer you a personal and interesting experience at BV SPORT.
We will record and manage your points based on your purchases, send you information about your points and benefits such as discounts and events from the We the women community.
We will also use your personal information to invite you to events and contests and offer discounts and services to members of the We the women community.
We provide you with your order history and order information and offer you the ability to manage your preferences (including marketing preferences). We also offer you simple ways to keep accurate and up-to-date data such as your contact and payment details. In addition, we allow you to save items to your shopping cart as well as the ability to rate and rate products you have purchased from us.
To provide you with useful tips, BV SPORT will use your browsing history on our digital platforms (including website and app), your order history and product ratings, as well as any data transmitted through your account.
If you have not unsubscribed from the marketing materials, we will use your personal data to send you commercial offers and invitations to surveys by e-mail, SMS, telephone and mail.
What types of personal data do we collect ?
We use the following categories of personal data when registering for the We the women community :
* credentials such as e-mail address and password
* contact details such as name, postcode, e-mail address
* birth date
* sex
* Community membership ID
* phone number (provided you provide it to us)
* address (provided you communicate it to us)
* account settings
* credit card details in encrypted form
We use the following categories of personal data when you make a purchase :
* Order history
* delivery information
* payment history
We also use the following categories of personal data in connection with cookies :
* click history
* navigation history
Who can consult your personal data ?
Data that is transmitted to third parties is used only for the purposes of the aforementioned services; to book events, we use booking tools and to optimize the site, we use accommodation agencies. For product evaluation, we use analysis tools and use moderation and editing agencies; to distribute our marketing materials, we use communication and marketing providers.
What are the legal conditions for processing your personal data ?
The processing of your personal data is necessary to satisfy the service of the community We the women.
Collecting your personal data to create and manage your BV SPORT account is necessary to fulfill our commitments stipulated in the conditions of membership.
If you do not submit your personal data, we will not be able to offer you the membership or services of the We the women community.
How long do we keep your data ?
We will keep your data as long as your We the women community membership is active.
You have the right to terminate your membership at any time. If so, your membership will cease to exist.
Once your membership is terminated, your data will be deleted.
We will retain your personal data if the law requires it or if there is a dispute in progress.
Your right to oppose direct marketing :
You have the right to object to direct marketing, including profile analysis for marketing purposes. If you object to direct marketing, we will cease to use your personal information for these purposes and send you marketing materials as part of your membership of the We the women community. If you subscribe to newsletters, you will continue to receive marketing materials.
- CUSTOMER SERVICE -
For what purpose do we use your personal data ?
We will use your personal data to manage your queries, claims and product warranty issues and provide you with technical support via email, chat, phone or social media.
We can also contact you if there is a problem with your order.
What types of personal data do we use ?
We will use the data you submit to us, including the following categories:
* contact details such as name, address, e-mail address and phone number
* birth date
* payment details and payment history
* credit information
* order information
* account or membership number
* all correspondence on this subject
Who can consult your data ?
Data transferred to third parties will be used only for the purpose of dispensing our services.
What are the legal conditions for processing your personal data ?
The processing of your personal data is based on the legitimate interest of BV SPORT.
How long do we keep your data ?
We will keep your data for 100 days for phone calls and e-mail correspondence, and for 12 months for case management.
Your right to object to the processing of your data on the basis of a legitimate interest :
You have the right to object to the processing of your personal data on the basis of a legitimate interest of BV SPORT. BV SPORT will stop using your personal data unless we prove the validity of the use of your data that supersedes your interest and your rights or for legal reasons.
- CONTEST-
For what purpose do we use your personal data ?
We use your data when you participate in our contests. Your personal data will be used for BV SPORT to contact participants about a competition, before and after an event, to identify participants, check the age of participants, contact winners, submit and follow the awards ceremony.
What types of personal data do we use ?
We use the following categories of personal data :
* contact details such as name, address, e-mail address and phone number
* age
* information provided in the contest
Who can consult your personal data ?
Data that is transmitted to third parties is used only for the purposes of the aforementioned services, including transportation companies for the awarding of prizes.
What are the legal conditions for processing your personal data ?
The processing of your personal data is subject to your agreement when you decide to participate in a contest.
Your right to withdraw your consent :
You have the right to withdraw your consent to the processing of your personal data at any time. If necessary, BV SPORT will no longer be able to offer you the aforementioned services.
How long do we keep your data ?
We will keep your personal data for 45 days after the end of the contest.
- DEVELOPMENT AND IMPROVEMENT -
For what purpose do we use your personal data?
We will use your data to evaluate, develop and improve our services, products and systems for all our customers. For these purposes, we will not analyze your data on an individual basis but in compiled and pseudonymized form.
This includes analytics to make our services easier to use, such as modifying the user interface to simplify the flow of information or highlighting features commonly used by our customers on our digital networks and improving computer systems to increase the safety of our visitors and our customers in general.
Analyzes are also used to develop and improve the logistics flow of products by forecasting purchases, stocks and deliveries and our capacity from a sustainable point of view by simplifying purchasing and scheduling deliveries.
In addition, we use the data to predict new store and warehouse openings and to improve our product line.
What types of personal data do we use ?
We use the following categories of personal data provided that you agree to communicate them to us :
* Client number
* birth date
* sex
* country
* account settings
We use the following categories of personal data when you have made a purchase :
* Order history
* delivery information
* payment history
We also use the following categories of personal data in connection with cookies :
* click history
* navigation history
Who can consult your personal data ?
Data transferred to third parties will only be used for the purposes of dispensing the aforementioned services. We use online analytics companies to analyze the overall behavior of our online customers.
What are the legal conditions for processing your personal data ?
The processing of your personal data to develop and improve our services and products is based on our legitimate interest.
How long do we keep your data?
We will retain your data as long as your BV SPORT account or your We the women community membership is active.
Once your account or membership closes, your data will be deleted.
Your right to object to the processing of your data :
You have the right to object to the processing of your personal data based on the legitimate interest of BV SPORT by contacting our customer service at the following address: contact@bvsport.com. Your account will then be deleted and you will no longer be able to take advantage of the services we offer.
- COMPLIANCE WITH LEGAL OBLIGATIONS -
For what purpose do we use your personal data ?
We use your personal data to comply with the provisions of the law, court decisions and decisions of the authorities.
This includes using your data to collect and verify accounting data to comply with accounting regulations.
What types of personal data do we use ?
We use the following categories of personal data :
* Client number
* order number
* name
* address
* transaction amount
* date of the transaction
Who can consult your personal data ?
Your data will be transmitted within BV SPORT.
We will transfer your personal data to IT companies that provide us with accounting solutions.
What are the legal conditions for processing your personal data ?
The processing of your personal data is necessary for BV SPORT to respect its legal obligations.
How long do we keep your data ?
We will keep your data in accordance with the accounting rules of your country.
- PREVENTING FRAUDULENT USES AND DELICATESS -
For what purpose do we use your personal data ?
We will use your personal data for the prevention of loss management by ensuring that the general conditions of use are respected and to detect and prevent fraudulent use of our services.
We will also use your personal data by CCTV, for security reasons, to be able to track incidents as well as prevent and report any crime occurring in our stores.
Your personal data will be used to prevent and investigate potential abuse of our online services, loss and fraud, through the analysis of online shopping habits.
What types of personal data do we use ?
We use the following categories of personal data :
* contact details such as name, address, telephone number and email address
* Club membership ID
* Client number
* video captures
* Order history
* delivery information
* payment history
Who can consult your personal data ?
Your personal data transmitted to third parties will only be used for the aforementioned purposes. We will send your data to companies for exceptional reporting.
Incidents and fraud cases may be referred to insurance companies, judicial authorities or local and international law enforcement agencies for investigation purposes. Note that these recipients will have an independent right or obligation to use your personal data.
What are the legal conditions for processing your personal data ?
The processing of your personal data to prevent the fraudulent use of our services is based on our legitimate interest.
How long do we keep your data ?
We will retain your data as necessary to prevent and/or report potential fraudulent use or other misdemeanors.
Video captures will be retained under local law for a maximum of 30 days.
Your right to object to the processing of your data :
You have the right to object to the processing of your personal data based on the legitimate interest of BV SPORT by writing to our customer service at the following address: contact@bvsport.com. Your account will then be deleted and you will no longer be able to take advantage of the services we offer.
- COOKIES -
A cookie is a small text file that is saved on your computer and that over visits is retrieved from your computer or portable device. If you continue to use our services, we will assume that you consent to the use of these cookies.
How do we use cookies ?
We use permanent cookies to save your home page choices and information when you select "Remember me" when you sign in.
We use cookies to save your favorite items.
We use session cookies, for example when using the filter function, to verify that you are logged in or if you have put an article in your cart.
We use our cookies and third-party cookies to collect statistics and user data in compiled and individual form in analysis tools to optimize our site and offer you adapted marketing materials.
Some third-party cookies are installed by services that appear on our pages and are beyond our control. These are installed by social network providers such as Twitter, Instagram, Facebook and Vimeo and are associated with the ability of users to share content on this site, as indicated by their respective icon.
We use third-party cookies that follow multiple sites so that we can offer you marketing materials on other sites / networks.
What types of personal data do we use ?
We will only collect your cookie ID in connection with your personal data submitted and compiled as part of your We the women community account or membership, if you are logged into your account or the We the women community.
Who can consult your personal data ?
The data that is transmitted to third parties are used exclusively to provide you with the aforementioned services, in an analysis tool to collect statistics and optimize our site and present you with suitable supports.
What are the legal conditions for processing your personal data ?
We will only connect your cookies to your personal data if you are logged into your BV SPORT account or the We the women community.
If you are connected to your account, the merits of this operation is based on our legitimate interest.
If you are logged into your account We the women, the merits is the respect of the terms of use of the account We the women.
How long do we keep your data ?
BV SPORT does not store your personal data. You can delete cookies from your computer or mobile device easily using your browser. To learn how to manage and delete cookies, see the "Help" section of your browser. You have the option to disable cookies or receive a notification each time a new cookie is sent to your computer or mobile device. Note that if you disable cookies, you will not be able to take full advantage of our features.