I WANT TO RETURN ONE OR SEVERAL ITEMS, HOW DO I DO THAT ?
You can return products within 14 days of your purchase being delivered.
To return a product or products, all you need to do is follow the following steps:
Step 1 : Login to your customer account.
Step 2 : Click on the "Order history and details".
Step 3 : Click on the order reference for the item(s) you want to return.
Step 4 : Tick the relevant box or boxes for the product(s) you want to return.
Step 5 : Then fill in the reason for the return.
Step 6 : Click the box "Make a return".
After we have approved it, you will thenbe able to send your product back within 14 days, along with the return form** to the following address :
BV SPORT, 16 rue Necker, 42000 Saint-Etienne
**In the event that the product is faulty or there has been an error on our part regarding your order, a pre-paid Colissimo return label will be supplied (if you are in mainland France). If this is not the case, you will have to pay for the return costs.
Please ensure items are returned clean, unused, unworn, with their labels and in their original packaging.
On receiving your order, please only try your products on indoors; in the case of underwear, please only try it over the top of your own.
If this is not the case, your return will not be accepted and the products will be sent back to you.